Terms and Conditions
Customer Service Policy
Since 2020, we have been committed to offering our esteemed customers top-quality firearms, components, and accessories. Our policy of ensuring 100% customer satisfaction stands as the foundation of our business dealings at 501 Tactical®. We aim for every interaction you have with us to be enjoyable and beneficial, taking pride in the delivery of our products and services.
If you are dissatisfied with any 501 Tactical® product, service, or employee interaction, please reach out to our Customer Service Director through our contact form for proper logging and tracking of your issue. For returns or exchanges, kindly adhere to the guidelines provided on our Returns and Exchange page.
For service and repair inquiries regarding firearms, please reach out through our contact form to ensure your request is recorded and monitored efficiently.
All prices are subject to change. Please contact us using our contact form or browse the catalog portion of our website for the most current pricing.
Due to stringent regulations governing the shipment and exportation of firearms and components, our customer satisfaction policy is not applicable to international clients outside the USA. Should you encounter a service-related concern with a 501 Tactical product or firearm abroad, we will endeavor to resolve your issue; however, we cannot assure return shipping, expedited service, or inspection of your firearm. For parts or service needs concerning a firearm, we advise delivering it to the authorized 501 Tactical distributor/dealer within your country or region. In the absence of a local distributor/dealer, please reach out to us via our contact form, and we will guide you to the nearest service provider.
General Information
For answers to frequently asked questions, as well as a comprehensive list of firearms, components, accessories, services, and enhancements available, please refer to the FAQ section on our website. To locate a 501 Tactical® authorized dealer in your area, use the dealer locator available here. For a variety of informative videos about many of our products, visit our YouTube® channel.
DISCLAIMERS
501 Tactical Concepts, LLC explicitly denies any responsibility for direct or indirect damages. As specified below, our products come without any warranties, neither expressed nor implied, and we explicitly reject any assumed warranties of merchantability or suitability for a particular purpose.
In the event of any dispute or claim stemming from this sale, it shall be resolved through arbitration in line with the Commercial Arbitration Rules set by the American Arbitration Association. The arbitrator(s)' decision will be final, and a judgment based on their award may be entered in any court with proper authority. Any claim pertaining to products or services provided by 501 Tactical Concepts, LLC shall be arbitrated solely in Arkansas, irrespective of where the dispute originated. Furthermore, a claim must be filed within one year from the sale date to be considered valid.
We sell parts exclusively for installation by certified gunsmiths. Furthermore, the parts and firearms we offer are designed to be used with standard velocity ammunition that meets factory specifications. Please verify any oral statements we make regarding installation with a qualified local gunsmith to guarantee safe functionality in your specific firearm.
NO WRITTEN WARRANTY
Due to the complexities involved in adhering to Federal warranty law, 501 Tactical Concepts, LLC does not provide a written warranty. However, we remain committed to supporting our products and services and taking care of our customers. We are unable to issue guarantees or warranties of any kind. This general statement of policies and disclaimers took effect on January 1, 2021. Any statements or promises made prior to this date will not apply to transactions after January 1, 2021.