Returns and Exchanges

Returns and Exchanges Form
To print a product return form, click the button below. Include this form with your returned items to expedite the return process. For details on return policies, consult the information provided on the form and the policy below.
 
                                                                             

Returns and Exchanges Summary

Please allow 10 - 14 business days for returns to process. Shipping is the responsibility of the consumer, no return shipping labels will be issued.  You must submit the Returns and Exchange Form with your return merchandise for your return to be processed.  

Send returns to:

501 Tactical Concepts
ATTN: Returns 
24 Porter Trl

Greenbrier, AR 72058

Returns notes:

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• Returns are accepted on new/unused/unaltered merchandise in original packaging for 30 days from the ship date for a full refund, account credit, or exchange.

• Shipping charges are non-refundable.

• Returns on new/unused/unaltered merchandise in the original packaging after 30 days will only be accepted for exchange or account credit and will incur a 10% restocking fee.

• No returns will be accepted after 90 days.

• Returns or exchanges for non-501 Tactical products should be returned to the original manufacturer.

• All serialized item sales are final and may not be returned or exchanged. This includes all firearm and lower receiver purchases.

• All ammunition sales are final. Ammunition may not be returned or exchanged after delivery.

• All Clearance Item sales are final and may not be returned.

 

Returns instructions:

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1. Contact Customer Service for an RMA #.

2. Include your original packing slip with your return. (Keep a copy for your records.)

3. Return all items in original condition (and in original packaging if possible) to 501 Tactical at the address provided above.

4. Ship your postage-paid package via UPS or USPS. We recommend insurance and signature confirmation. If we do not receive the return, we can’t process your refund, credit, or exchange.

5. Returns greater than 90 days from the date of purchase will not be accepted by 501 Tactical. Defective, Non-501 Tactical products should be returned to the original manufacturer.

6. Serialized items (firearms, lowers) and ammunition are non-returnable.

7. The form must be filled out completely to avoid delays.